Products eligible for exchange or return are accepted within 14 days from the date of purchase.
If the product remains in its original condition, you may:
• send the product via Nova Poshta to Sole Proprietor (FOP) Hurin Pavlo Leonidovych, phone number +380634792460, Kyiv, Nova Poshta Branch No. 322.
• return the product to the SKYHUB office.
Refunds are issued to the payment details used for the original purchase.
Refund processing time: within 7 business days from the date the product is received by the store.
It is PROHIBITED to return products using cash-on-delivery. Shipping costs are paid by the sender; in the event of a product shortage, shipping costs are covered by the recipient FOP.
Conditions for Returning Products of Proper Quality:
Please ensure that the product retains its original commercial condition (intact factory packaging, no damage, signs of use, or other defects).
Return Procedure for Products of Proper Quality
Please provide electronically:
- a copy of the document confirming the purchase (Order / Sales Receipt / Delivery Note / Payment Confirmation).
Send it to [email protected] or via any messenger convenient for you to +380634792460, specifying the subject line: "Return Request, Order No. ___, Your Full Name and Contact Information".
Send the product via Nova Poshta to Sole Proprietor (FOP) Hurin Pavlo Leonidovych, phone number +380634792460, Kyiv, Nova Poshta Branch No. 322. Please also provide the shipment tracking number.
Declared value is the shipment value specified by the sender in the waybill. The declared value must correspond to the actual market value of the shipment.
Declared value limits:
Shipments weighing up to and including 100 kg – up to UAH 399,999 (three hundred ninety-nine thousand nine hundred ninety-nine).
Shipments weighing over 100 kg – up to UAH 1,000,000 (one million); shipments to/from parcel lockers – up to UAH 15,000 (fifteen thousand).
Alternatively, you may return the product directly to the SKYHUB office. Please contact a manager for the address.
The shipment packaging must comply with national standards and the requirements established by the Rules for the Transportation of Goods by Road in Ukraine, approved by Order No. 363 of the Ministry of Transport of Ukraine dated October 14, 1997, including subsequent amendments, as well as the current Terms and Conditions of the Carrier.
Refunds will be issued using the method specified in the return request within 7 business days after the product and all required documents have been received.
Conditions for Returning Defective Products (Manufacturing Defects)
Please ensure that the product retains its original commercial condition (intact factory packaging, no chips, scratches, signs of use, etc.).
Carefully record a video showing the condition of the product and clearly identify the defects found, then send it to our manager.
Return Procedure for Defective Products
Please send electronically:
- a copy of the document confirming the purchase (Order / Sales Receipt / Delivery Note / Payment Confirmation).
Send it to [email protected] or via Viber to +380634792460, specifying the subject line: "Exchange Request, Order No. ___, Your Full Name and Contact Information".
Send the product via Nova Poshta to Sole Proprietor (FOP) Hurin Pavlo Leonidovych, phone number +380634792460, Kyiv, Nova Poshta Branch No. 322. Please also provide the shipment tracking number.
Alternatively, you may exchange the product at the SKYHUB office in Kyiv.
A replacement product will be provided within 2 business days after the product and all required documents have been received.